We know that by choosing Green Shoots to deliver your Goods, you've placed a great deal of trust in us. We also understand that you want the personal information you give us to be kept private as well as secure. To reassure you that we feel the same way, here's how we will and, more importantly, will not use the personal information you give us.

This Privacy Policy was most recently updated on 23rd January 2007. What we collect and why

When you shop with Green Shoots, there are different ways we gather information about you:

* When you register with us, we ask for information such as your name, e-mail address, delivery address, contact details and, if you place an order, your credit card details. We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us. Storing this information means you do not need to re-enter these details each time you shop. * We keep a record of your purchases with us, which means we can create lists of your favourite items to make your shopping experience quicker and more convenient. It also means we can deal a lot quicker with any problems you may experience with your order. * We keep a record of any e-mail correspondence you send us. This helps us keep track of your likes and dislikes and any problems or concerns you've had with our products or services. * Telephone calls made to our Customer Service Helpline may be recorded for monitoring and quality control purposes.

Cookies and Online Marketing Management Tools

Cookies are small text files that web sites can send to your computer. A cookie can be thought of as an internet user's identification card, which tells a web site when the user has returned. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site.

The European Union Directive on Privacy and Electronic Communications (the "Directive"), which came into force on 31st July 2002, recognises that cookies are a "legitimate and useful tool" for many activities, including verifying the identity of web site users. The Directive makes it compulsory for web sites to inform users if cookies are being used (which is exactly what we are doing here!), and to provide some information on how cookies are used. You can find more information on this subject at aboutcookies.org. Lastly, the Directive places an obligation on web sites to make users aware that they can set their computers to reject cookies. You will find the instructions on how to do this at aboutcookies.org. However, you should be aware that the Green Shoots website (in common with most other shopping web sites) will not work without cookies. How We Use Your Personal Data

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:

* Dealing with orders and accounts for the supply of our goods and services. * Planning and managing Green Shoots business activities, including analysing customers' shopping habits and preferences. * Research. * Providing you with information about the products and services we offer. * Providing you with any promotional offers that we can arrange from third parties. * Assessing your request for delivery of goods from us where we may make enquiries about you including searching your records held by organisations like Experian and Equifax and credit reference agencies. We may also disclose your address and postcode details to check against by the IMRG Security Alert scheme or any other fraud prevention schemes. * Enabling our debt collection agency to collect payment from you should that be necessary.

At all times where we use or disclose your information it will remain secure.

There are only three circumstances where we may share some of your data with others: * With agents (including credit reference agencies, fraud prevention and detection agencies and debt collection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function. * In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business). * To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).

How we DO NOT use your personal data

We will never to sell or rent your data to anyone else for their marketing purposes unless you agree otherwise. Data over the Internet

The internet is a global network - therefore there are cases where your data travels internationally, which may include places outside the European Union. We want you to know that if you visit or shop with Green Shoots, you're agreeing and authorising us to process data this way. Further information

If you have questions about your personal data or our privacy policy, please contact us at enquieries@greenshoots.uk.com. To see all the information we have about you, and to correct any inaccuracies, write to:

The Company Secretary, Green Shoots Gardening Ltd., PO Box 111, Twickenham, TW2 5WG